Hardware / Software Maintenance
Service levels:
- 24 x 7 same day: A service technician is scheduled to arrive onsite within 24 hrs. of receiving your call. When onsite service is required, a service technician is scheduled to arrive 2 or 4 hrs after the remote problem is determined.
- 9x5x4 hours: A service technician is scheduled to arrive onsite within 4 hrs. after remote determination of problem. Monday-Friday 8am - 5pm local time excluding holidays.
- 9x5 next business day: A service technician is scheduled to arrive onsite on the next business day after we receive your call. Monday-Friday 8am - 5pm local time excluding holidays.
- Quick Serve Depot repair: Express carrier pick-up of product and delivered to our depot center, where it is repaired within 12 hrs. of arrival. Product returned to you by express carrier.
Service Features:
Experienced service depot to ensure the right parts are available to expedite your repair.
Predictive and Preventative Maintenance. With continuous monitoring and analysis of system data, we can identify potential failure trends and address them before hardware problem happens.
- MCSE certified technicians
- A+ certified technicians
- CCNA / Cisco certified technicians
- NEC Telecom certified technicians
- Backup and disaster recovery plans
- Security review and monitoring
- Operational Maintenance on a daily or weekly basis
- Internet Maintenance and security
- LAN / WAN administration
- Program management
- Business Process review / improvement
Service levels:
- 24 x 7 same day: A service technician is scheduled to arrive onsite within 24 hrs. of receiving your call. When onsite service is required, a service technician is scheduled to arrive 2 or 4 hrs after the remote problem is determined.
- 9x5x4 hours: A service technician is scheduled to arrive onsite within 4 hrs. after remote determination of problem. Monday-Friday 8am - 5pm local time excluding holidays.
- 9x5 next business day: A service technician is scheduled to arrive onsite on the next business day after we receive your call. Monday-Friday 8am - 5pm local time excluding holidays.
- Quick Serve Depot repair: Express carrier pick-up of product and delivered to our depot center, where it is repaired within 12 hrs. of arrival. Product returned to you by express carrier.
Service Features:
Experienced service depot to ensure the right parts are available to expedite your repair.
Predictive and Preventative Maintenance. With continuous monitoring and analysis of system data, we can identify potential failure trends and address them before hardware problem happens.
- MCSE certified technicians
- A+ certified technicians
- CCNA / Cisco certified technicians
- NEC Telecom certified technicians
- Backup and disaster recovery plans
- Security review and monitoring
- Operational Maintenance on a daily or weekly basis
- Internet Maintenance and security
- LAN / WAN administration
- Program management
- Business Process review / improvement